JIRA Concepts - Issues

JIRA tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

JIRA can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Help desk
A problem with system usage, maintenance etc.
Incident
Service Request
Scheduled Maintenance
Information Request
Security Vulnerability
A security hole
Information
General information
QA testbed VM
QA testbed VM
New Documentation
Help
Request help
Change request
Request a change
IT Help
For general IT problems and questions. Created by JIRA Service Desk.
Purchase
Track items that need to be bought. Created by JIRA Service Desk.
Change
For system upgrades or alterations. Created by JIRA Service Desk.
Fault
Track system outages or incidents. Created by JIRA Service Desk.
Access
For new system accounts or passwords. Created by JIRA Service Desk.
New Key Feature
A new key feature of the product, which has yet to be developed.
Bug
A problem which impairs or prevents the functions of the product.
Epic
Created by JIRA Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Test
This Issue Type is used to create Zephyr Test within Jira.
New Feature
A new feature of the product, which has yet to be developed.
Story
Created by JIRA Software - do not edit or delete. Issue type for a user story.
Task
A task that needs to be done.
Improvement
An improvement or enhancement to an existing feature or task.
Service Request with Approvals
For requests that require approval. Created by JIRA Service Desk
Problem
Track underlying causes of incidents. Created by JIRA Service Desk.
For Sub-Task Issues
Patch
Applying patch for the issue
Installation
Installation of the software related with the issue
Sub-task
The sub-task of the issue
Research
Technology research related with the issue
Development
Code development related with the issue
Tests
Tests of changes related with the issue
Documentation
Preparation of documentation for the issue
Technical task
A technical task.
General
General sub-task of the issue

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Blocker
Blocks development and/or testing work, production could not run.
Critical
Crashes, loss of data, severe memory leak.
Major
Major loss of function.
Minor
Minor loss of function, or other problem where easy workaround is present.
Trivial
Cosmetic problem like misspelt words or misaligned text.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
The issue is open and ready for the assignee to start work on it.
In Progress
This issue is being actively worked on at the moment by the assignee.
Reopened
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Need info
This issue was being worked and now it is awaiting for more information from the reporter or CCed people
On Hold
The issue has been put on hold
New
This issue was created and ready for the assignee to start work on it.
Wait for Reply
This issue is waiting for Customer reply
Problem Reported
Escalated
Future Release
Merged
Allowed
Postponed
Unsuccessful
Pre-Shipment
Shipment
Preparation
Deployment
Configuration
Workaround
Unsolvable
Created
Running
Suspended
Turned off
Deleted
Waiting for support
This was auto-generated by JIRA Service Desk during workflow import
Waiting for customer
This was auto-generated by JIRA Service Desk during workflow import
Done
To Do
In Review
Backlog
Selected for Development
Under Review
In Development
Development Complete
In Testing
Test Complete
Awaiting UAT
Backlog1
In Development1
In Test1
Awaiting UAT1
Development complete1
Test Complete1
Declined
This was auto-generated by JIRA Service Desk during workflow import
Pending
This was auto-generated by JIRA Service Desk during workflow import
Canceled
This was auto-generated by JIRA Service Desk during workflow import
Waiting for approval
This was auto-generated by JIRA Service Desk during workflow import
Awaiting CAB approval
This was auto-generated by JIRA Service Desk during workflow import
Planning
This was auto-generated by JIRA Service Desk during workflow import
Awaiting implementation
This was auto-generated by JIRA Service Desk during workflow import
Implementing
This was auto-generated by JIRA Service Desk during workflow import
Peer review / change manager approval
This was auto-generated by JIRA Service Desk during workflow import
Work in progress
This was auto-generated by JIRA Service Desk during workflow import
Completed
This was auto-generated by JIRA Service Desk during workflow import
Under investigation
This was auto-generated by JIRA Service Desk during workflow import
In Test
This status is managed internally by JIRA Software

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Fixed
A fix for this issue is checked into the tree and tested.
Won't Fix
The problem described is an issue which will never be fixed.
Duplicate
The problem is a duplicate of an existing issue.
Incomplete
The problem is not completely described.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Invalid
The problem is not really a problem.
Not A Bug
The issue is not a bug
Will not be fixed
It was decided that the issue will not be fixed
Done
Work has been completed on this issue.
Won't Do
This issue won't be actioned.
Declined
This issue was not approved.